Return and refund policy

KT Appliance Return Policy

At KT Appliance, your satisfaction is our priority. If for any reason you need to return a product, you have 30 days from the delivery date to request a return. Please review the following guidelines to ensure a smooth return process.

1. General Return Policy

✅ Return Window: You have 30 days from the delivery date to request a return.
✅ Item Condition: Products must be unused, uninstalled, and in original packaging with all accessories, manuals, and warranty cards included.
✅ Restocking Fee: Returns may be subject to a 30% restocking fee.
✅ Shipping Costs: Non-refundable—customers are responsible for return shipping fees.

Non-Returnable Items:
❌ Air conditioners, humidifiers, air purifiers
❌ Special order or custom-made items
❌ Accessories and commercial laundry equipment
❌ Items that have been installed, used, or moved from the original delivery location

2. Damaged or Defective Items

Damaged Shipments

  • Before signing for delivery, inspect your item carefully. If damaged, refuse delivery and note the issue on the invoice.
  • If damage is discovered after delivery, you must contact us to file a claim with the shipping carrier.

Defective Merchandise

  • If your item is defective (not due to shipping damage), you must notify us within 48 hours of the delivery.
  • For defects after use, contact the manufacturer directly for warranty assistance. Additionally, we can contact the manufacturer for you to schedule a service. 

3. Return Process

  1. Request a Return Authorization (RA) – Contact us within 30 days at (770)-637-5637 or help@ktappliance.com.
  2. Returns without an RA will not be accepted.
  3. Package the Item Properly – Items must be in brand-new condition, uninstalled, and in original packaging with all accessories.
  4. Ship the Return – Customers must use the same shipping method as the original delivery and cover return shipping costs.
  5. Inspection & Refund Processing – Refunds are issued within 3-5 business days after inspection.

4. Cancellations & Exchanges

  • Cancellations: Orders can be canceled before shipping. Once shipped, orders must go through the return process.
  • Exchanges: We accept exchanges only for defective items within 15 days after delivery. For all other cases, a return must be processed, and a new order placed.

5. Special Cases

🚫 Custom Orders & Special Orders – Non-returnable and non-refundable.
🚫 International Orders – Returns are not accepted.
🚫 Promotional Items – Return policies may vary; refer to specific promotion details.

6. Refunds & Processing

💳 Refund Method: Issued to the original payment method.
⏳ Processing Time: 3-5 business days after the returned item is inspected.
📦 Packaging Requirement: Must include all original materials, accessories, and manuals.
🚚 Return Shipping Responsibility: Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.

Right to Refuse

KT Appliance reserves the right to deny returns if the product does not meet the conditions outlined in this policy.

For more details, visit our website or contact our customer service team—we’re happy to assist you!