FAQ

General Information

What is KT Appliance?

KT Appliance is your go-to source for high-quality home and kitchen appliances. We offer a wide range of products from top brands and provide exceptional customer service.

How can I contact KT Appliance?

Ordering

How do I place an order?

You can place an order directly on our website. Simply browse our products, add the items you want to your cart, and proceed to checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team as soon as possible. Changes and cancellations can only be made before the order is shipped.

Do you offer bulk or commercial orders?

Yes, we do. Please contact our customer support team for more information and to request a quote for bulk or commercial orders.

Shipping and Delivery

What shipping options are available?

We offer Standard Delivery and White Glove Delivery. You can choose your preferred option during checkout.

How long does shipping take?
  • Standard Delivery: Typically 3-5 business days after your order is processed.
  • White Glove Delivery: Typically 2-4 business days after your order is processed.

How can I track my order?

You can track your order via the order confirmation email, your account on our website, or our Order Lookup page.

Installation

Do you offer installation services?

Yes, we offer professional installation services for various appliances. You can select this service during checkout.

What appliances do you install?

We install refrigerators, ovens, ranges, dishwashers, washing machines, dryers, air conditioners, and more. Contact us for specific inquiries.

How do I prepare for my installation?

Ensure there is a clear path from the entrance to the installation location and measure doorways to ensure the appliance can be moved through your home.

Returns and Refunds

What is your return policy?

We accept returns within 15 days of delivery. The item must be in its original condition and packaging. Contact our customer support team to initiate a return.

How do I return an item?

Contact our customer support team to initiate a return. They will provide you with instructions and a return shipping label if applicable.

When will I receive my refund?

Refunds are processed within 3-5 business days after we receive the returned item. The refund will be issued to the original payment method.

Warranty and Repairs

Do your products come with a warranty?

Yes, all our products come with a manufacturer’s warranty. Additionally, we offer extended warranty options through CPS Warranty.

How do I file a warranty claim?

To file a warranty claim, contact our customer support team with your order details and a description of the issue.

Do you offer repair services?

Yes, we offer repair services for appliances covered under warranty. Contact our customer support team to schedule a repair.

Customer Support

How do I contact customer support?

What are your customer support hours?

Our customer support team is available Monday to Friday, from 9 AM to 6 PM EST.

Special Services

Do you offer price matching?

Yes, we offer price matching on certain items. Contact our customer support team with the details of the competitor’s price for more information.

Can I request a custom quote?

Yes, you can request a custom quote through our “Request a Quote” page on our website.